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User Support Library

Need tech support? Have a question that you can't find an answer to? You've come to the right place. Here are some answers to Frequently Asked Questions, as well as our policies and other helpful information. If you have a question that isn't answered here, please contact or use the button below to send it.

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How long does shipping take and how much does it cost? (10448 Views)
According to the Post Office, it's 10-14 days. But in our experience it's usually faster and occasionally (but rarely) longer. If you're in the Washington, DC metropolitan area, it can be the next day. Click on the article title to find out more details. (Popularity: 2)

Do you have a sample of a [fill in the blanks] proposal? (12770 Views)
Samples can be tricky. We have some words of caution for you before we tell you about the sample we offer. (Popularity: 1)

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