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User Support Library

Need tech support? Have a question that you can't find an answer to? You've come to the right place. Here are some answers to Frequently Asked Questions, as well as our policies and other helpful information. If you have a question that isn't answered here, please contact or use the button below to send it.

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Proposal Development  (1)
Technical Support  (3)

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Can you help me write my proposal? (9943 Views)
We focus on teaching people about business development and proposal writing — we don't write their proposals for them. But we know some people who do! Click on this article to find out how to get in touch with them. (Popularity: 3)

Where are you located? (10537 Views)
Click for our mailing address. (Popularity: 3)

Do you have a sample of a [fill in the blanks] proposal? (12461 Views)
Samples can be tricky. We have some words of caution for you before we tell you about the sample we offer. (Popularity: 2)

How long does shipping take and how much does it cost? (10257 Views)
According to the Post Office, it's 10-14 days. But in our experience it's usually faster and occasionally (but rarely) longer. If you're in the Washington, DC metropolitan area, it can be the next day. Click on the article title to find out more details. (Popularity: 2)

How do I download a file I purchased? (11185 Views)
After your purchase, you may download the files you ordered immediately from the User Settings and Downloads Page. At any time after your purchase, you can return to our customer page and download the files. If you lose the file, you can download a new copy. (Popularity: 2)

What can I get without paying anything? (10349 Views)
Please help yourself to the huge amount of articles and information publicly available on our site. Our newsletter is also free of charge. (Popularity: 1)

What is your privacy policy? (9655 Views)
Description of the information we collect and what we do with it to ensure your privacy. (Popularity: 1)

What is your return policy? (10287 Views)
We try to minimize the need for returns, but we want all of our customers to be completely satisfied. Click on this article to read our return policy. (Popularity: 1)

Can I make copies of the materials I download from your site? (10437 Views)
Here are the portions of the Terms of Use for our site that describes our copyright policies. (Popularity: 1)

Who is in charge of this site? (10304 Views)
Meet Carl Dickson, the Publisher of

What if I can't open a file I downloaded? (10074 Views)
What to do if you download a file, but it won't open.

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