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User Supports 1-11 of 11 Sort by:  Last Update  |  Views  |  Name  |  Favorites How long does shipping take and how much does it cost? (10365 Views) According to the Post Office, it's 10-14 days. But in our experience it's usually faster and occasionally (but rarely) longer. If you're in the Washington, DC metropolitan area, it can be the next day. Click on the article title to find out more details. (Popularity: 2) Who is in charge of this site? (10438 Views) Meet Carl Dickson, the Publisher of CapturePlanning.com (Popularity: 1) Where are you located? (10697 Views) Click for our mailing address. (Popularity: 2) What is your return policy? (10446 Views) We try to minimize the need for returns, but we want all of our customers to be completely satisfied. Click on this article to read our return policy. What is your privacy policy? (9812 Views) Description of the information we collect and what we do with it to ensure your privacy. What if I can't open a file I downloaded? (10219 Views) What to do if you download a file, but it won't open. (Popularity: 1) What can I get without paying anything? (10482 Views) Please help yourself to the huge amount of articles and information publicly available on our site. Our newsletter is also free of charge. (Popularity: 1) How do I download a file I purchased? (11318 Views) After your purchase, you may download the files you ordered immediately from the User Settings and Downloads Page. At any time after your purchase, you can return to our customer page and download the files. If you lose the file, you can download a new copy. (Popularity: 1) Can you help me write my proposal? (10079 Views) We focus on teaching people about business development and proposal writing — we don't write their proposals for them. But we know some people who do! Click on this article to find out how to get in touch with them. (Popularity: 3) Do you have a sample of a [fill in the blanks] proposal? (12628 Views) Samples can be tricky. We have some words of caution for you before we tell you about the sample we offer. (Popularity: 1) Can I make copies of the materials I download from your site? (10588 Views) Here are the portions of the Terms of Use for our site that describes our copyright policies.