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Selling B2B Social Media Internally: Ten Arguments to Win Over the Boardroom, Part 1. It's that time to rally internal support for the "newest" programs in your marketing plans. If yours is a B2B company, 2010 is the year you'll want to start integrating social media into your marketing mix? or have it play a much larger role. But you must first win over ...
(12/01/09 09:00 PM)
For those of you who are not yet fans of Chase's Calendar of Events, you'll find that it's a great resource for you or for your clients when seeking those special holidays to tie your promotions to! In fact, there only ONE entry in the entire book with the word "marketing" in the title, and it happens to be in honor of Entrepreneurs "Do It Yourself" Marketing Month in June. Of course, that's reason to celebrate.
In order to do our part for the celebration, we've created a cool little e-book with some marketing planning tools and 30 ideas for entrepreneurs, along with a 30-day e-course starting on June 1st. What's even better is that there's different content and different ideas in the e-book and the e-course, so it's like you're getting two for one!
Below is the press release signaling the launch of Entrepreneurs "Do It Yourself" Marketing Month coming up in June.
FOR IMMEDIATE RELEASE:
Contact: DanaVanDen Heuvel
The MarketingSavant Group
888-989-7771
dana@marketingsavant.com
MarketingSavant Group reaches out to entrepreneurs with "DIY" marketing in honor of June's "Do it Yourself" Marketing Month
Green Bay, WI -- (May 13, 2009) Even in struggling economic times,
small businesses' entrepreneurial spirit continues to be a driving
force in the American economy.
A Green Bay, Wis.-based marketing consulting and training firm is
reaching out to the backbone of American business, providing a
Do-It-Yourself Marketing Plan customized specifically for
entrepreneurs. MarketingSavant is delivering free marketing tools just
in time for Entrepreneurs "Do It Yourself" Marketing Month in June.
"As an entrepreneur myself, I know how challenging it is to keep
marketing 'top of mind' and to stay front of mind with your customers
when you're wearing multiple hats," said Dana VanDen Heuvel, president
of MarketingSavant and creator of the month-long Do It Yourself
Entrepreneur Marketing Plan geared to small business. "But effective
marketing is even more pivotal to a small business' well-being than
their larger peers'."
Not to mention the sheer number of small businesses ripe for
marketing assistance. Small business is not equated with small
financial impact. Consider these statistics:
In 2008, there were an estimated 27 million small businesses in the U.S. (Source: Small Business Administration)
In 2008, 12 million people were involved in starting new firms. (Source: Small Business Administration)
For 90 percent of these beginning entrepreneurs, it takes more
than five years for an outcome to be determined. In that time,
one-third disengage, one-third continue in start-up mode and another
third implement a new firm. (Source: U.S. Small Business Administration)
Small businesses provide half the nation's nonfarm, private real
gross domestic product, and half of all Americans work for a small
firm. In addition, small businesses have been the primary job generator
in the U.S. economy, creating 60 to 80 percent of the new net jobs
annually from 1994 to 2004.(Source: Small Business Administration)
With numbers like these, there's a substantial audience that can
benefit from Do It Yourself marketing tools customized to their unique
needs. The MarketingSavant DIY Entrepreneur Marketing Plan includes
several resources that entrepreneurs can quickly put to use, as well as
tools to build their long-term marketing plans, including:
"30 Days of DIY Marketing" e-book, an excellent resource that
provides a marketing calendar and more than 30 do-it-yourself marketing
ideas to grow your business over the summer;
30-day e-course, delivered daily by email, highlighting marketing tips;
Eligibility to receive one of 10 free copies of the book, "Guerilla Marketing in 30 Days" by Jay Conrad and Al Lautenslager;
Free access to a BlogTalkRadio program featuring insights from Lautenslager, a well-known and respected guerrilla marketer
Tips for reaching out to the media to obtain media coverage on your event/product/service
Much more!
"Realistically, entrepreneurs want to take charge of their own
marketing, just as they take charge of everything related to their
businesses," said VanDen Heuvel. "The DIY Marketing Plan makes this
good intention a reality by delivering a comprehensive plan
specifically for entrepreneurs in an easy-to-implement, do-it-yourself
format."
To learn more about the DIY Entrepreneur Marketing Plan and/or to
participate in the plan for your small business' benefit, visit www.diymarketingmonth.com today!
I'm fond of saying that social media doesn't have 'best practices' per se, we just have 'current practices'. Those things that we know are working right now with very, very limited play in a real market. That said, I see that Mitch Joel, Six Pixels of Separation, has started a blog meme on pulling together the best practices and has challenged bloggers to write one post. I also see that Toby has already contributed some outstanding insights. Here's my take
Social Media Best Practice Tip:
Alignment: Yes, that's it. Alignment. If your organization is considering (or is well on their way) pursuing social media in your tactical marketing plans. It (social media) MUST be in complete alignment with your strategy and differentiator as an organization and in complete alignment with what you're already doing in your marketing plan.
Strategic & Differentiation Alignment:
If you've not yet read Seth Godin's book, Meatball Sundae, I highly recommend you check it out. In a nutshell, it gets after this very issue. If you're in charge of marketing for any organization that does not (and is not likely to in the future) embody openness, sharing, trust and all of those things that are required in a customer-owns-your-brand world that is social media, this might not be a strategic fit for you. Should you change, perhaps, but that's not the issue here. Just as I would rarely advise a B2B startup client to advertise on network television, there are some companies that aren't going to align on social media. One last thing - even though your company has some aligning characteristics...if your legal department doesn't, your social media marketing plan may have a hard time getting off the ground. I'm just sayin'...
Marketing Plan Alignment:
This one's a bit easier, but still a challenge, and we're still talking about alignment. If you decide to setup a Twitter account because it's cool, but you're not blogging and you're expecting things to just explode for you, that's unrealistic (but, you already knew that...) You need to align social media vehicles with that you're already doing and plan appropriately for their launch. If you have a customer database but you've never sent an email, maybe do that first...then put up the videos, then email your customers again, then get the blog going, then seed you customers with that and get the real conversation going... I'm still bullish on data and collecting it on prospects and customers (RSS subscribers and video viewers are not success metrics in the end) and employing that data in your marketing and social media efforts.
[UPDATE] One more thing... This 'social media thing' is new, and it's not...you know what I mean...right? Well, here's what I mean. Companies that do well in social media are those same types of organizations with the criteria identified by Jim Collins in Good to Great. They would meet the test of social media readiness. Examples of that criteria include: humility, acting as a servant leader, being able to accept brutal honesty, availability, a willingness to share credit (ideally, give full credit to others) and take sole responsibility and blame for failures.
I'm fond of saying that social media doesn't have 'best practices' per se, we just have 'current practices'. Those things that we know are working right now with very, very limited play in a real market. That said, I see that Mitch Joel, Six Pixels of Separation, has started a blog meme on pulling together the best practices and has challenged bloggers to write one post. I also see that Toby has already contributed some outstanding insights. Here's my take
Social Media Best Practice Tip:
Alignment: Yes, that's it. Alignment. If your organization is considering (or is well on their way) pursuing social media in your tactical marketing plans. It (social media) MUST be in complete alignment with your strategy and differentiator as an organization and in complete alignment with what you're already doing in your marketing plan.
Strategic & Differentiation Alignment:
If you've not yet read Seth Godin's book, Meatball Sundae, I highly recommend you check it out. In a nutshell, it gets after this very issue. If you're in charge of marketing for any organization that does not (and is not likely to in the future) embody openness, sharing, trust and all of those things that are required in a customer-owns-your-brand world that is social media, this might not be a strategic fit for you. Should you change, perhaps, but that's not the issue here. Just as I would rarely advise a B2B startup client to advertise on network television, there are some companies that aren't going to align on social media. One last thing - even though your company has some aligning characteristics...if your legal department doesn't, your social media marketing plan may have a hard time getting off the ground. I'm just sayin'...
Marketing Plan Alignment:
This one's a bit easier, but still a challenge, and we're still talking about alignment. If you decide to setup a Twitter account because it's cool, but you're not blogging and you're expecting things to just explode for you, that's unrealistic (but, you already knew that...) You need to align social media vehicles with that you're already doing and plan appropriately for their launch. If you have a customer database but you've never sent an email, maybe do that first...then put up the videos, then email your customers again, then get the blog going, then seed you customers with that and get the real conversation going... I'm still bullish on data and collecting it on prospects and customers (RSS subscribers and video viewers are not success metrics in the end) and employing that data in your marketing and social media efforts.
[UPDATE] One more thing... This 'social media thing' is new, and it's not...you know what I mean...right? Well, here's what I mean. Companies that do well in social media are those same types of organizations with the criteria identified by Jim Collins in Good to Great. They would meet the test of social media readiness. Examples of that criteria include: humility, acting as a servant leader, being able to accept brutal honesty, availability, a willingness to share credit (ideally, give full credit to others) and take sole responsibility and blame for failures.
(09/11/08 09:00 PM)
9 Guerrilla Marketing Answers. A few weeks ago I was on an Austin Technology Council panel for the topic of Guerilla Marketing (YouTube Videos here). I’ve always loved Guerrilla marketing, and wrote a book on Guerrilla and Word of Mouth Marketing in 1997 with foreword from Jay Conrad Levinson, the "father" of Guerilla Marketing. I also have this unpublished book of 193 Clever marketing ideas ... I’m not going to do anything with it, so I posted it to Scribd for people to read for free. I made a few notes to answer the questions the moderator was going to ask for the panel. I’m on a long flight back from London right now...a good time to expand these notes and publish them... 1. What criteria do you use to choose where to spend marketing dollars for new technology companies? Start with sales first. You need very little marketing in the beginning. They are the most productive form of research and recon for the market, because they're selling at the same time, adapting the message and learning what works. From this intelligence you build your foundation for the marketing plan and priorities. The bulls eye spend is on establishing outside credibility, typically through press and case studies. Also identify the customer objections from the sales team and work on overcoming those first. Finally, build and leverage partnerships. Leverage their spend and be associated with brands that are larger and more credible than yours (for now!). 2. What is the most efficient way to get...
(04/21/08 09:01 AM)
This is the article that I wrote this month for adotas. The idea here is that so often, marketers are consumed with all of the media and hype around them that we neglect to setup proper boundaries and filters for ourselves and for our teams to ensure that we're truly able to focus on our marketing mission, only letting that which will truly benefit our organization onto the marketing plan.
â??Donâ??t fence me inâ?? is the mindset of most marketers and creative
members of your team. The last thing we typically want is to have
boundaries on our time, creativity and choices. Boundaries, however,
are what keep you and I focused on the business of marketing and others
focused on sales and still others focused on finance and operations.
The ability to set, express, and maintain boundaries is an essential
part of any healthy marketing department. Boundaries build â??win-winâ??
relationships by making clarifying needs and limits, while opening the
field on what options are available for meeting marketing objectives.
More specifically, setting marketing boundaries around both new and
legacy marketing tactics allow you to focus on those things that matter
and only pursue those ideas that pass through your well-established
marketing boundaries, ensuring a higher degree of success.
What do marketing boundaries look like, and how can you know where and how to set them?
Peter Block, author of Flawless Consulting, says that â??If you canâ??t
say â??no,â?? your â??yesesâ?? donâ??t mean a thing.â?? Thatâ??s so absolutely true.
In marketing, if we canâ??t say â??NOâ?? to those things that seem to beg at
our budgets and demand our time, weâ??re hamstrung in trying to
accomplish those things that weâ??ve already said â??yesâ?? to. In order to
keep our yes and no categories in check, there are five key boundary
setting techniques that I recommend for all marketers.
Learn to say The Positive â??NOâ??: Yes, you can say
â??noâ?? positively. Knowing that your â??noâ?? answer leads to increased
energy and focus on the â??yesesâ?? youâ??ve already committed to. To get a
feel for this, look at where you should say â??NOâ?? right now. Sit down
right now and identify the emerging demands on your marketing team,
plan and budget. Identify 5-10 â??NOâ??sâ?? you need to say. Then, for each,
ask yourself, â??What would I be willing to say â??Yesâ?? to in this case?â??
Choose wisely - only what you are willing to do, and can do with the
same energy and focus that youâ??ve committed to apply to your existing
â??yeses.â??
Establish â??gate criteriaâ?? for new marketing vehicles and ideas:
Thereâ??s a tool used in product development called the â??Stage-Gateâ??
method that includes a set of predetermined steps from idea to launch.
By implementing a similar set of procedural steps in reviewing new
marketing ideas, tools, tactics and technologies you will gain a clear
understanding of what you should allow into your marketing mix and
whatâ??s destined for the â??NOâ?? pile. Just as you have a systematic
process for evaluating candidates that you hire onto your marketing
team, you need to establish rigor in what ideas make it onto the
marketing plan.
Equip your team with boundary setting tools: The
best boundary setting tools are of little benefit to an organization if
all of the information and minute decisions are still run though the
head of marketing. When working through the exercise on the â??positive
NOâ?? and setting up your gate criteria, walk you team through the
process and gather their input. When you get to the next iteration,
walk through it with your team again and point out where their input is
included. Repeat until complete.
Transfer ownership of boundaries to your team:
Working through step 3, â??equip your team,â?? will set the stage for
ownership transfer. Once youâ??ve settled on an initial â??NOâ?? list and
have your gate criteria and process established, it should become part
of everyoneâ??s job to ensure that everything is vetted through the new
process and â??NOâ?? test before it comes up for discussion. This way
youâ??ll have a team thatâ??s always focused on the securing the win for
each of your committed â??yesesâ?? but that also knows how to spot a
genuine opportunity when it comes along.
Keep your freedom to choose: When youâ??re not clear
on what you should say no to, itâ??s equally challenging on what to say
yes to. By setting marketing boundaries, youâ??ll free up your thoughts
and energy to focus on what matters most in achieving your objectives,
while simultaneously freeing yourself to make smart choices using your
new â??power of NOâ?? and ideas evaluation methods.
Once youâ??ve established boundaries, a system and criteria for new
marketing idea review and delegate boundary management to your team,
youâ??ll find yourself with more focus, energy and initiative behind
those decisions that you have committed to and will have a fool-proof
system for staying in step with the newest marketing trends without
feeling like youâ??re being carried away on a tidal wave of runaway
marketing ideas.
Today's service industry organizations depend on deeper and more relevant customer connections to drive loyalty, retention, referrals and reactivation within their coveted client base. These companies don't just need technology however, they need a systems perspective on how to integrate the ever changing world of social media, social networking and Web 2.0 into their core business infrastructure to meet their customers in their medium, now and in the future.
The Latest Internet & Marketing Technologies that can Impact Your 2008 Marketing Plans
Your copy of the Marketech 08 Guide PDF will show you how to put these technologies to work for you.
This guide includes a service-organization perspective that will help you:
Utilize relevant marketing & customer service technologies that today's leading service organizations employ to connect with their customers. This includes an overview of tools from social networking via Facebook, organic corporate networks and customer community programs to communication vehicles like blogs, online video and podcasting.
Integrate with existing common customer loyalty, retention, referrals and reactivation initiatives.
Identify benefits and risks associated with these techniques and technologies such as lower cost to service and increased referrals vs. loss of central control and the increasing customer control of your brand reputation.
Discover who's doing this already examples and how is it working for them. We'll look at a myriad of case examples with learning's and action items than any organization can apply.
This eBook is available as an
Instant Download in Adobe PDF
*** Full disclosure: I wrote the e-book as part of a project for the AMA in late 2007 and retained the rights to publish. The response to the guide in my TechnoMarketing sessions and other speaking engagements has been so positive that I've decided to offer the item for sale.
(04/04/08 09:00 PM)
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