Marketing Articles About Data Search Results
Results for: data
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- Industry Buzz & News: 3/10/10. Measurement & Analytics:
24/7 Real Media integrates with Omniture Data.
Ad Technologies & Vendors:
MediaForge ads only charge when people interact and buy.
Major Account Moves:
Walmart places a...
(03/10/10 09:00 PM)
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- Industry Buzz & News: 03/09/10. Search:
Google stats get animated with Public Data Explorer.
Google, Dish testing new TV search service.
Ad Technologies:
Bidding platform DataXu raises $11M in second round.
Online ad...
(03/09/10 09:00 PM)
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- Women, Middle-aged Do Most Mobile Social Networking. Women and people between 35 and 54 are most apt to perform social networking activities via mobile device, according to data from The Nielsen Company.
Mobile Social Networking Gender Gap
A clear...
(03/03/10 09:01 PM)
- Embedded Mobile Traffic Rapidly Grows. Mobile data traffic from embedded computing devices is increasing so rapidly that if current trends continue, the total number of bytes sent each month in 2014 will equal the total equivalent traffic...
(03/02/10 09:00 PM)
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- Clear Channel Outdoor Offers Sponsored Traffic Data on Digital B’Boards. Clear Channel has launched what it is calling Total Out of Home Network, featuring traffic data on its digital billboard networks. The Illinois Lottery is the network’s first sponsor.
The program has...
(02/25/10 09:00 PM)
- Olympic Viewers Multitask Online. Almost 13% of viewers tuning in to Olympic opening ceremonies on Friday, February 12, 2010, were also surfing the web, according to preliminary data gathered from Nielsen’s single source panel of TV...
(02/25/10 09:00 PM)
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- Kneber Botnet Steals Login Data from 75,000+ Computers.
The Kneber botnet, a malicious program that steals login information, has compromised 2,500 organizations and an estimated 75,000 computers worldwide. Affected systems include Facebook, Yahoo, some banks, and companies such as Merck. PCWorld... Read more
(02/18/10 09:00 PM)
- A 12-Step Guide for Driving Marketing Action With Data. Are you facing increasing pressure from your leadership team to justify your marketing decisions? Most marketers can no longer afford to make decisions based on intuition or gut feel. Today, making good decisions requires data. Data and technology enable marketers to act and react.
(02/16/10 09:01 PM)
- Is Your Homepage Overwhelming and Underperforming?. Are your website visitors like tourists strolling through Times Square on their way to a matinee with little time to spare, or are they a captive audience willing to watch and absorb all you hope to communicate? Websites increasingly appear to assume the latter, but Web-analytics data prove the former.
(01/05/10 09:00 PM)
- Snow and Ski Data for Colorado. ...
(12/29/09 09:00 PM)
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- Some new words, and one surprisingly 'old' word. The InfoCommerce Group just wrapped up their annual “Data Content” conference. In their weekly email, a list of new key words for the online database industry was offered up:
Embedment
Aggregation
Good Enough
Curation
Platforms
Humans
At the end of that list was this zinger:
“There are other keywords that came out of DC09, but, surprisingly, one keyword was barely heard at all:
Google.
While [...]
(11/23/09 09:01 PM)
- Moving From Data to Action. Your site visitors are not one big herd of cattle moving from Point A to Point B. So to optimize response, you need to segment your visitors and your analysis.
(11/18/09 09:00 PM)
- Moving Marketing Leads to Sales Pipeline best practices data. A key challenge B2B lead generation is driving leads from the marketing funnel to the sales pipeline. MarketingSherpa just published a chart that shows which best practices are marketers NOT using to effectively manage their marketing-to-sales pipeline process. Check it...
(06/23/09 09:00 AM)
- Capital Factory Invests in Five Startups for 2009 Fund. As a co-founder and one of 20 mentors for Capital Factory, I'm proud and excited to get started our first year with 5 startups! Here's the release that we just put across the wire today! The program starts with these entrepreneurs May 22 going through August. And you can follow all 5 startups on Twitter! @CubitPlanning @FamiGoGames @Homstie @Hourville @PetzMD Capital Factory Invests in Five Startups for 2009 Fund Also Recognizes 5 Additional Finalists Austin, TX (PRWEB) April 22, 2009 -- Capital Factory, an early stage technology incubator in Austin, Texas, announced investments in five emerging technology startups selected to participate in its inaugural 2009 summer program. Each company will receive a cash investment of up to $20,000, more than $20,000 in free services, and mentorship from some of the top entrepreneurs in central Texas. The free services include office space, legal counsel from Wilson Sonsini Goodrich & Rosatti, public relations support from Porter Novelli, and accounting support from The Accounting Group and vCFO, among many other benefits. Investments: * Cubit Planning - Environmental reports at the click of a button * FamiGo - Mobile games that bring the family together * Homstie - Person-to-person marketplace for storage space * Hourville - A marketplace for services by the hour * petzMD - Website for Pet Health, from A to Z Capital Factory also recognizes five additional finalist startups that were top runners among the program applicants as well, including: * Infochimps - An open marketplace for data * Notesmart -...
(04/22/09 09:00 AM)
- Web Analytics for B2B Lead Generation . In the complex sale, the length of the buying cycle makes the connection between on-the-web activity and the off-line decision to purchase much more difficult to trace. So the challenge is connecting our website data (analytics), with marketing data (inquiries...
(02/25/09 09:00 AM)
- Lead Nurturing Best Practices Research and Data. MarketingSherpa just published data on lead nurturing best practices based on a survey of 1,000 marketers. Sherpa's research focuses on the following nurturing best practices: Using multiple tactics rather than relying on email only. Timing of teleprospecting response to web...
(02/25/09 09:00 AM)
- Social Media Marketing Best Practice Tip.
I'm fond of saying that social media doesn't have 'best practices' per se, we just have 'current practices'. Those things that we know are working right now with very, very limited play in a real market. That said, I see that Mitch Joel, Six Pixels of Separation, has started a blog meme on pulling together the best practices and has challenged bloggers to write one post. I also see that Toby has already contributed some outstanding insights. Here's my take
Social Media Best Practice Tip:
Alignment: Yes, that's it. Alignment. If your organization is considering (or is well on their way) pursuing social media in your tactical marketing plans. It (social media) MUST be in complete alignment with your strategy and differentiator as an organization and in complete alignment with what you're already doing in your marketing plan.
Strategic & Differentiation Alignment:
If you've not yet read Seth Godin's book, Meatball Sundae, I highly recommend you check it out. In a nutshell, it gets after this very issue. If you're in charge of marketing for any organization that does not (and is not likely to in the future) embody openness, sharing, trust and all of those things that are required in a customer-owns-your-brand world that is social media, this might not be a strategic fit for you. Should you change, perhaps, but that's not the issue here. Just as I would rarely advise a B2B startup client to advertise on network television, there are some companies that aren't going to align on social media. One last thing - even though your company has some aligning characteristics...if your legal department doesn't, your social media marketing plan may have a hard time getting off the ground. I'm just sayin'...
Marketing Plan Alignment:
This one's a bit easier, but still a challenge, and we're still talking about alignment. If you decide to setup a Twitter account because it's cool, but you're not blogging and you're expecting things to just explode for you, that's unrealistic (but, you already knew that...) You need to align social media vehicles with that you're already doing and plan appropriately for their launch. If you have a customer database but you've never sent an email, maybe do that first...then put up the videos, then email your customers again, then get the blog going, then seed you customers with that and get the real conversation going... I'm still bullish on data and collecting it on prospects and customers (RSS subscribers and video viewers are not success metrics in the end) and employing that data in your marketing and social media efforts.
[UPDATE] One more thing... This 'social media thing' is new, and it's not...you know what I mean...right? Well, here's what I mean. Companies that do well in social media are those same types of organizations with the criteria identified by Jim Collins in Good to Great. They would meet the test of social media readiness. Examples of that criteria include: humility, acting as a servant leader, being able to accept brutal honesty, availability, a willingness to share credit (ideally, give full credit to others) and take sole responsibility and blame for failures.
(02/24/09 09:00 AM)
- What are your 2009 marketing predictions?.
Welcome (almost) to the new calendar year! I hope that the buzz of Christmas is still with you!
It's that time of year where we shift our focus (if we haven't already) to the possibilities of 2009. I'd like to kick that off by asking what your marketing predictions are for 2009? I've started a new site specifically for 2009 marketing predictions. It's at http://www.2009marketingpredictions.com.
So, put on your Nostradamus hat and let me know where you see marketing and marketers heading for 2009 and beyond!
Here are mine (all explained in greater detail here):
1. Marketers apply lessons from the 2008 Presidential campaign.
2. Marketers will measure absolutely everything.
3. Insurgent marketers will win big market share.
4. Customer data will be the most precious marketing resource.
5. Everyone becomes a marketer.
6. Marketers focus on targeting.
7. Consumers expect feedback loops; companies respond.
8. Mobile and location really begin to matter.
9. Tactics will still lead before strategy.
10. B2B Marketers will increasingly seek a 'thought leadership' based approach to marketing.
Post yours here - What are your 2009 Marketing Predictions?
(02/24/09 09:00 AM)
- New Event...New Blog - Digital Centered Marketing.
Bill, Toby and I are going on the road again with the AMA! Starting in October, we're putting on a new event titled "Digital Centered Marketing." Like any good digital event, we've started a new blog to chronicle the examples and ideas that we encounter as we run up to the event.
Digital Centered Marketing is all about:
The marketing world is becoming digitally-centered faster than most marketers ability to learn, adapt and apply the latest techniques. Conventional marketers and agencies trapped in standard marketing models are no longer producing the same results that they were even a few years ago. Forward-thinking marketers have begun to shift their thinking from the traditional environment to the digital centered multi-channel environment.
This Digital-Centered Marketing program will explore the changing landscape of marketing that is no longer about exposure but rather engagement in digital relationships through digital media founded on the intelligent use of digital data and CRM.
Real-world models, pockets of excellence insights andÂ? process examples gained from Digital Centered Marketing: Moving Your Marketing into the Digital will change your business for good. Come learn how leading marketers are thinking differently, taking fresh approaches and embracing non-traditional thinking by putting digital at the center of the marketing universe.
If you're interested in going beyond the discussion about social media and hearing about how digital is truly changing how businesses set strategy and go to market in this decade, you won't want to miss Digital Centered Marketing.
Follow along on the blog or join us at an event in Chicago, New York or Seattle!
(02/24/09 09:00 AM)
- Innovation that profits everyone. (Via JustMeans) Sun Microsystems recently completed the largest data center consolidation project in the company's history. It will save 11,000 metric tons of annual carbon dioxide emissions, and save the company more than $1 million in electricity costs. It will...
(02/04/09 09:00 PM)
- What are your 2009 marketing predictions?.
Welcome (almost) to the new calendar year! I hope that the buzz of Christmas is still with you!
It's that time of year where we shift our focus (if we haven't already) to the possibilities of 2009. I'd like to kick that off by asking what your marketing predictions are for 2009? I've started a new site specifically for 2009 marketing predictions. It's at http://www.2009marketingpredictions.com.
So, put on your Nostradamus hat and let me know where you see marketing and marketers heading for 2009 and beyond!
Here are mine (all explained in greater detail here):
1. Marketers apply lessons from the 2008 Presidential campaign.
2. Marketers will measure absolutely everything.
3. Insurgent marketers will win big market share.
4. Customer data will be the most precious marketing resource.
5. Everyone becomes a marketer.
6. Marketers focus on targeting.
7. Consumers expect feedback loops; companies respond.
8. Mobile and location really begin to matter.
9. Tactics will still lead before strategy.
10. B2B Marketers will increasingly seek a 'thought leadership' based approach to marketing.
Post yours here - What are your 2009 Marketing Predictions?
(12/28/08 09:00 PM)
- New Event...New Blog - Digital Centered Marketing.
Bill, Toby and I are going on the road again with the AMA! Starting in October, we're putting on a new event titled "Digital Centered Marketing." Like any good digital event, we've started a new blog to chronicle the examples and ideas that we encounter as we run up to the event.
Digital Centered Marketing is all about:
The marketing world is becoming digitally-centered faster than most marketers ability to learn, adapt and apply the latest techniques. Conventional marketers and agencies trapped in standard marketing models are no longer producing the same results that they were even a few years ago. Forward-thinking marketers have begun to shift their thinking from the traditional environment to the digital centered multi-channel environment.
This Digital-Centered Marketing program will explore the changing landscape of marketing that is no longer about exposure but rather engagement in digital relationships through digital media founded on the intelligent use of digital data and CRM.
Real-world models, pockets of excellence insights andÂ? process examples gained from Digital Centered Marketing: Moving Your Marketing into the Digital will change your business for good. Come learn how leading marketers are thinking differently, taking fresh approaches and embracing non-traditional thinking by putting digital at the center of the marketing universe.
If you're interested in going beyond the discussion about social media and hearing about how digital is truly changing how businesses set strategy and go to market in this decade, you won't want to miss Digital Centered Marketing.
Follow along on the blog or join us at an event in Chicago, New York or Seattle!
(09/24/08 09:00 PM)
- Social Media Marketing Best Practice Tip.
I'm fond of saying that social media doesn't have 'best practices' per se, we just have 'current practices'. Those things that we know are working right now with very, very limited play in a real market. That said, I see that Mitch Joel, Six Pixels of Separation, has started a blog meme on pulling together the best practices and has challenged bloggers to write one post. I also see that Toby has already contributed some outstanding insights. Here's my take
Social Media Best Practice Tip:
Alignment: Yes, that's it. Alignment. If your organization is considering (or is well on their way) pursuing social media in your tactical marketing plans. It (social media) MUST be in complete alignment with your strategy and differentiator as an organization and in complete alignment with what you're already doing in your marketing plan.
Strategic & Differentiation Alignment:
If you've not yet read Seth Godin's book, Meatball Sundae, I highly recommend you check it out. In a nutshell, it gets after this very issue. If you're in charge of marketing for any organization that does not (and is not likely to in the future) embody openness, sharing, trust and all of those things that are required in a customer-owns-your-brand world that is social media, this might not be a strategic fit for you. Should you change, perhaps, but that's not the issue here. Just as I would rarely advise a B2B startup client to advertise on network television, there are some companies that aren't going to align on social media. One last thing - even though your company has some aligning characteristics...if your legal department doesn't, your social media marketing plan may have a hard time getting off the ground. I'm just sayin'...
Marketing Plan Alignment:
This one's a bit easier, but still a challenge, and we're still talking about alignment. If you decide to setup a Twitter account because it's cool, but you're not blogging and you're expecting things to just explode for you, that's unrealistic (but, you already knew that...) You need to align social media vehicles with that you're already doing and plan appropriately for their launch. If you have a customer database but you've never sent an email, maybe do that first...then put up the videos, then email your customers again, then get the blog going, then seed you customers with that and get the real conversation going... I'm still bullish on data and collecting it on prospects and customers (RSS subscribers and video viewers are not success metrics in the end) and employing that data in your marketing and social media efforts.
[UPDATE] One more thing... This 'social media thing' is new, and it's not...you know what I mean...right? Well, here's what I mean. Companies that do well in social media are those same types of organizations with the criteria identified by Jim Collins in Good to Great. They would meet the test of social media readiness. Examples of that criteria include: humility, acting as a servant leader, being able to accept brutal honesty, availability, a willingness to share credit (ideally, give full credit to others) and take sole responsibility and blame for failures.
(09/11/08 09:00 PM)
- Want more signups/subscribers? Test your forms!.
This from Bill Flagg of RegOnline talks about how he has continuously works on optimizing the account signup page for the RegOnline website to maximize the conversion rate. [via Brad Feld]
What a great post to encounter first thing this morning. I just had this discussion with two separate clients in the past two days on how to optimize their account signup and newsletter subscription forms. Some great advice from Bill:
Here's what I learned to ask myself and my team...
1. Which information is a must-have? Do I have to know where they came from or can my web analytics tell me?
2. Which information could we collect later? For example, we collect billing information when the client goes live with their event.
3. Eliminate the rest. If a piece of information doesn't create a change in action, then I eliminate the field.
I agree with Bill 100% and often ask a couple more questions to get this right. Of course, you're never done asking questions. You should always be testing you forms to achieve greater conversion!
1. What data can you market to? If you're asking for address, birth date, phone number and the like - are you really going to market using all of that data or are you just collecting it because you think you need it (or your CEO thinks you need it)
2. How does the data tie into the rest of your CRM and database marketing efforts? If you're a B2B company you'll want to and need to know different things than a CPG company.
3. What's the "form fatigue" factor and how do you eliminate data point collection to ease up on your customer's patience.
(05/02/08 09:01 AM)
- Mystery Solved!.
The other day, I wrote about some of the top websites that refer people to my site. One of those sites is the US House of Representatives, which has been sending people to my Guestbook page for quite some time. Well, yesterday I decided to try to find out where on the House site the link to my own site is listed.
It took me only a few seconds to find it using Google. I searched for "US House of Representatives government grants" and the first site listed on the search results was this one: Federal Funds Express - a site I'd never seen before. But apparently a lot of other people have.
Federal Funds Express may be a good place to start looking for government grants and other sources of funds, but it's not really an in-depth resource. However, there are some good links on the site (including mine, of course), which in turn can lead to other good resources. Links are listed under the following categories:
- How to get and manage grants
- Federal charitable and corporate sources of grants
- Resources to help small businesses
- State and local government funding, data resources and disaster assistance
- Educational resources for students, schools and colleges
- Property, surplus, donated and unclaimed
- Family issues: health, housing and consumer protection
The website hasn't been updated since October 2007, but you may still find some good sources of information there. I checked a few of the links, but didn't have time to check them all.
I'm thinking about sending an e-mail to the Webmaster asking him or her to direct people to a page on my site other than my guestbook. But maybe it would be best to leave it as is.
(03/20/08 09:01 AM)
- Referrals From Great Sites.
Every once in a while I take a look at the Google Analytics reports for my website. These reports provide detailed statistics about the number and type of visitors to a site, where they came from, what pages they visited, etc. The reports contain a lot of data and take a while to review, which is why I only look at them occasionally.
But one of the reports I do like to look at is the Referring Sites Report, which indicates which sites referred people to my site via a link. And if you are interested in grants (both government and non-government grants), grantwriting, or grant research, you'll want to take a look at some of the websites that send the most visitors to Proposalwriter.com . Among my top 10 referring sites are:
- The Grants Information Collection at the University of Wisconsin. This fabulous site has a wealth of information on grants, funding, and other related topics. I'm delighted to say that they link to my site on four different pages. They have consistently been my #1 referral site.
- My #2 referral site is The Foundation Center, which sends visitors to my site via links on 3 of their many pages. If you want grant-related information from the nation's leading authority on non-profits, The Foundation Center's site is one of the first places you should investigate.
- The third site that sends the most visitors to my site is the US House of Representatives. Somewhere among the its many pages there has been a link to my site for several years. Except I don't know where it is, and oddly enough the link is to my Guestbook. I've never taken the time to try to figure out how people get to my site from this site.
- #9 on the list is the University of Michigan's Proposal Writing Help Page, which of course contains info and links on proposal writing.
In addition to Google Analytics, I use Google Webmaster Tools to find out how many other sites have links to mine. At present, Webmaster Tools shows that there are over 4,100 external links from other sites to the various pages on my site. But this number seems to include quite a few dupicates, so it's hard to tell what the real number is.
Nevertheless, I'm pretty satisfied.
(03/06/08 09:01 AM)
- Prioritizing Marketers Top Priorities. This morning I got a research brief from Mediapost summarizing the findings from the Marketing Effectiveness Networking Group (MENG) and Anderson Aanlytics study. This study surveyed marketing executives to identify key trends and strategies of effective marketing. The subject line of the email said: "Marketing Execs Say Basics Are Most Important in 2008". By "basics" I thought they meant strategies such as becoming measurement-oriented, shifting ad portfolio, investing in email infrastructure, build operational data warehouse, and improve web site. However the 'basics' by definition from this study were more customer-centric and more concepts and objectives rather than strategies. And unfortunately for most companies, they're not all that 'basic' in achieving success. 60% of marketing executives said the following 'marketing basics' were important: Customer satisfaction Customer retention Segmentation Brand loyalty ROI I have a copy of the study. To be clear, the study asked marketing executives to choose from over 60 concepts or buzzwords (such as the 5 above) which were then categorized. Other categories, in order of votes, included: SEO (by itself) Personalization: concepts include Data mining, CRM, Lead Generation, Personalization, Ecommerce, Competitive Intelligence Green Marketing: Multicultural / Ethic issues. Breakdown of old media Innovative Branding Viral / WOM: concepts include viral, WOM, blogging New Media: concepts include Web 2.0, Mobile, CGM, Long Tail, Social Networking Macro Economics Tech Strategy Outsourcing Social Issues Other Now, as a marketer, if I participated in this study I may have answered the same way. After all, the 'marketing basics' are overarching objectives. What...
(01/02/08 09:00 AM)
- Links for 2007-08-16 [del.icio.us].
(08/17/07 09:01 AM)
- Disruptors Video: Not Your Typical Rental Car (Zipcar). Most people associate rental cars with airports and travel. But Boston-based Zipcar is trying to turn the car-rental equation on its head. It targets urban dwellers who need a car for a few hours at a time to run an errand, go out on a date, or get groceries. Using the Web, the cellular data network, and RFID cards for entry into the vehicles, Zipcar has created a self-serve car rental business that is targeting not so much the Avises of the world as it is the very concept of car ownership. Since Zipcar members, who now number more than 100,000 in 23 cities, book and pick up their own cars, the company can manage its fleet of cars much more efficiently than incumbent car-rental agencies. (Zipcar can manage nearly twice as many cars per employee as Avis, for instance). It is on track to make $60 million in revenues this year, and says it is profitable in its four largest established markets (Boston, New York, San Francisco, and Washington, D.C.) The downside to Zipcar's distributed network of cars sprinkled throughout residential neighborhoods is that there might not be a car available on the weekend when you want it. Or if the car you reserved is broken or dirty, you might be stuck without an alternative. Zipcar is trying to mitigate against such scenarios by clustering its cars together in denser packs. I visited Zipcar CEO Scott Griffith to learn more in this week's episode of the New Disruptors (video)....
(08/02/07 09:00 PM)
- Andreessen Rakes in $92 Million on HP-Opsware Deal. Marc, originally uploaded by Gina Bianchini. Hewlett-Packard's (HPQ) $1.6 billion acquisition of Opsware (OPSW) announced this morning strengthens its hand in the market for automated data center management software. Corporate data centers are getting bigger and more complex, so software to automate it all is a growth area for HP.The big winner in this deal, though, is Marc Andreessen. Yes, that Marc Andreessen. Opsware was his second startup after Netscape (originally dubbed Loudcloud). At HP's offer of $14.25 a share, he stands to make $92 million off the deal personally (according to Yahoo Finance, he owns 6.5 million shares.) Now, all he needs to do is sell Ning (which he also co-founded), and he'll have a hat trick.Opsware has had many ups and downs since it was formed during the dotcom bubble in September, 1999. As Andreessen notes on his blog:Loudcloud took off like a rocketship, raised $350 million in equity and debt financing, went public in March 2001, and was rapidly nearing $100 million in annual recurring managed services revenue when the entire market blew up and virtually all of our competitors and peers went bankrupt.In September 2002, we did a complete restart as a public company -- we sold our managed services business to EDS and turned Loudcloud into Opsware, a software company based on the core intellectual property developed at Loudcloud. Over the next five years, we executed on our original vision -- automation of large-scale modern datacenters and computer systems.We have become the clear market leader,...
(07/23/07 09:01 AM)
- Human-Powered Search Already Popular in Korea. ??? Originally uploaded by toan_sagittarius86 The most popular search engine in South Korea is not Google or Yahoo. It is Naver. And one of it's addictive features is the ability for searchers to post questions and receive answers from the crowd of other searchers, somewhat like Yahoo Answers (which itself originated from Yahoo engineers in Korea—Were they inspired by Naver?). Naver calls it "Knowledge iN." The NYT looks into it today. Excerpt:“When people I have never met thank me, I feel good,” Mr. Cho, the lottery ticket seller, said. “No one pays me for this. But helping other people on the Internet is addictive.”Each day, on average, 16 million people visit Naver . . . But Naver users also post an average of 44,000 questions a day through Knowledge iN, the interactive Q.&A. database. These receive about 110,000 answers, ranging from one-sentence replies to academic essays complete with footnotes.Naver has so far accumulated a user-generated database of 70 million entries. Typical queries include why North Korea is building a nuclear bomb, which digital music player is best, why people have cowlicks and what a high school boy should do when he has a crush on a female teacher.The question left unanswered is whether human-powered search yields better results, or whether it is simply the best alternative in a country where, as one analyst quoted in the story puts it, there isn't "enough Korean-language data to trawl to satisfy South Korean customers.” Can someone who speaks Korean post that one one...
(07/05/07 09:00 AM)
- 50-Strand Template for Building a Word-of-Mouth-Worthy Business. It’s been a month in a half since my last post. Yikes. I’m hoping you (haven't) noticed. :-)I’m back.One of the reasons for the absence has been a lot of traveling, including a trip to London. See my picture here in downtown York. U.S. history is nothing compared to a place like this! I also spent one day in the UK with David Rance, CEO of Round. I worked with David to bring a customer centricity framework into Dell several years ago. There are two powerful parts of the Round system. First is the simplicity of a baseball metaphor and measurement system. As you analyze the customer centricity of your company, you move along the bases, closer to a home run. The bases even bring a language that your people can use to explain why things don’t line up. Second is the sophisticated part of the system: the “Strands”. The Strands represent key areas in your organization, each of which can be measured towards customer centricity based on feedback within the organization…like looking in a mirror. Strands are things such as leadership style, employee engagement, customer data, marketing metrics, etc. On a jet-lagged bank holiday at David's 400-year-old house in northern England, I shared my opinions of what it took for a company to have word of mouth. David opened up his laptop, opened his software, and over the next hour we identified the key strands that are critical for a company to earn word of mouth. Brand Values Collection...
(06/18/07 09:03 AM)
- 3 Emotions to Drive Execs to Action. Yesterday I was on a panel for a Forrester bootcamp on Social Media. One of the common questions was how to convince senior management to agree to and resource these new emerging channels and marketing strategies. What moves consumers to action? Emotion. It’s not much different than with executives and managers…you just use data to create those emotions! In my experience, there are three emotions I’ve seen drive executive action: Fear – show the competition is having success with a strategy that you are not. I’m putting this first because fear is the biggest motivator in the human psyche. And the first reaction for executives when they see a competitor doing something successful is to react. I’m not suggesting this is always right, but it’s reality. It’s a call to action event. If a competitor is launching an emerging channel strategy, your executives have to decide to do something or nothing. Use this time to drive a recommended strategy. Excitement – show and prove the revenue impact from such a strategy. Changne resistance is typically due to prioritization and predictability. Corporations, and management in them, have a need to drive predictable growth and mitigate risk. Priorities are driven based on familiarity of strategies that drive confident results. Something that can be proved to drive better results and meet or beat forecast excites executives. Pride – most forward-thinking executives want to be first to market, forward thinking, innovative and cutting edge. Some want this because it is right for the company,...
(03/22/07 09:01 AM)
- I found the websheet. In September I wrote about the websheet, a tool that would allow me to put live Google and web data into a spreadsheet. Four months later, the best version I've found is right here. The web lookup part needs more...
(01/06/07 09:01 AM)
- Search marketing works for B2B, too.. Thanks to a reader, I learned that there was a 'B2B Case Study' session at the recent Search Engine Strategies conference in San Francisco. The article reviewing the session, titled, Search marketing works for B2B, too, starts with this gem:
"Most people assume search marketing works only to reach consumers, but it's actually quite effective for businesses wishing to connect with other businesses, as well."
Um, I'd counter that SEM is more effective for B2B, but I think this comment just shows the lack of knowledge of the author--obviously B2B is off the charts for some folks. The article throws up comments about basic SEM for B2B but this bit is probably of interest B2Blog readers:
"Rick Brown, President of NetTrack closed out the session with a discussion of the effectiveness of paid inclusion in vertical aggregator sites like ThomasNet, GlobalSpec and Industrial Quick Search. Brown articulated his endorsement of such aggregators cautiously, saying that they can bring in relevant traffic as well as provide valuable links to a company's homepage but that many of the metrics such websites use to promote their services (such as "reach," "page views," and "brand activity") don't have much impact on a client's bottom line.
He also noted that the value of the links from content aggregators is highest when the landing page can be controlled and there is a one to one relationship between the product category being searched and the landing page on a firm's website. Brown suggested than firms who invest in paid inclusion on a vertical aggregator site have their own analytics like ClickTracks to determine the value of the traffic coming in from sites like Industrial Quick Search. " Um, get an analytics program? Duh. What most B2B folks don't do is actually look at the data and ponder its meaning.
One thing that Rick Brown said that is innovative, is that he proposes a 1-to-1 relationship between the seller's landing page and the product categories on the directories. I've opined before that part of the problem with directories is that once the user clicks-thru, they have to start their search over again.
BTW: A rather interesting post by Marketing Headhunter Harry Joiner about a SEO specialist looking for a new job. Key fact: $125-150K pay for specialists at SEO agencies. Wow!
(08/28/06 09:03 PM)
- B2B content trapped in need for completeness?. The one thing I like about writing is that I get to address the topic as completely as I feel I need to. Over the years I've found that the one detail I leave out in a email or brochure or webpage is the one piece of information that folks call back looking for. When blogging, I write until I feel I've addressed the topic until it is resolved in my mind. Writing saves interuptions and makes revising easy. The end result is a complete document.
Reading an article in this month's Wired called What Kind of Genuis Are You (a facinating article about two types of creatives, nicely summarized here at Reveries), I find myself identifying with 'experimentalist' creatives like Cezanne who only signed 10% of his paintings because he was never sure if they were complete or not.
Regardless, the point is that one goal of B2B marketing is communicating information effectively, which means completeness. But perhaps we are overachievers. Engineers need certain data from our materials, but they aren't dumb. They can connect the dots. We don't need to spoon-feed them.
Yet we continue to produce 'features and benefits' lists that treat them as dumb. That's because we are told that benefits sell, not features. And it becomes complete that way. How many of you have written something like this...
"Our latest model features a smaller footprint to save your valuable lab space."
Perhaps we are lacking feedback on our writing, because on the other side, this is what is happening:
Engineer reading web page: "Duh!"
How much smarter is it to leave your marketing incomplete and let the reader do the heavy lifting? The conclusion may be obvious, but the conclusion is now theirs. They own the idea now. Even complex concepts may fair better, because explaining them takes more effort then just pointing the reader in the right direction. (This happens in art and B2C advertising, but they also have the benefit of multiple mediums to make this more effective.)
Or to quote a Chinese proverb I saw somewhere else this week:
- "Tell me and I'll forget; show me and I may remember; involve me and I'll understand."
I think I've reached the asymptote of completeness with this post, so I'll leave you to figure out what it means to you. (Of course I'm wondering if your reading this going 'duh', how obvious.)
UPDATE: Kathy Sierra latest post complements (adds to) this one: Hooverin' and the space between notes
(07/29/06 02:28 PM)
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