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FASOF.

FASOF, WTF is FASOF you might say.

FASOF is simple Funny Ass Shit on Friday...

So, I have something to add to your FASOF file for today... Check out the foreward to Guy Kawasaki's new book that I just started reading called Reality Check: The Irreverent Guide to Outsmarting, Outmanaging, and Outmarketing Your Competition. It's a great book so far. Even if I've only read the foreward.

Anyway, it goes a bit like this (actual foreward text stolen from: http://blog.futurelab.net/2008/10/reality_check_checklist_the_be.html)

The Best Foreword In the History of Man

The last thing that Dan Lyons (Newsweek columnist and author of Options: The Secret Life of Steve Jobs) wrote as Fake Steve Jobs is Reality Check's foreword. It is, in my opinion, the best foreword in the history of man.

You know what I think about whenever I hear the name Guy Kawasaki? Motorcycles. It's true. It's the first thing I think about when I hear his name, even though I've been told again and again that Guy actually has nothing to do with motorcycles. So then I try not to think about motorcycles, but come on, the dude's name is Kawasaki. What else are you going to think about? And don't say Vietnam because that is not cool, people. Not cool at all. Guy was just a friggin kid when all that shit was going down. Anyway, since Guy is not a motorcycle designer, and also no longer a member of the Viet Cong, I try to think about something else, and usually what I think about is the fact that he worked for me at Apple back in the Eighties. To be honest he didn't make much of an impression on me back in those days, and I didn't really remember anything about him, but I asked HR to pull his records and apparently the only notes we have on him are that he had a habit of cutting the line in the cafeteria and that a lot of people did not like him.
Anyway, Guy worked here for about fifteen minutes but he's been dining out on that for the past twenty years, and whatever, more power to him. His big claim to fame was that he created this notion of technology evangelism and he created this huge community of weirdo Apple fanboys who would camp out overnight to get our products and who would attack anyone who dared to criticize Apple. To this day these freako Apple kooks still worship me like a god and never let me have a moment of peace or privacy. They steal license plates from my car. Some even show up outside my house hoping to catch a glimpse of me as I drive through the gate. Basically, they've made my life a living hell.

So, um, thanks, Guy Kawasaki. Thanks a friggin million for that. Great job. I mean it. You dick.

So what is Guy's new book about? To be honest, I have no idea. I didn't read it. I didn't even pretend to read it. I told Guy, Dude, look, I don't read books, okay? Books are a technology of the last century. If you want to make your book into a movie, or a podcast, and if you want to download that video or audio content onto a totally sweet iPod or iPhone, then maybe you will have created some modern content that I will consume, although, to be honest, probably not even then because I don't need to hear your frigtarded ideas about startups or marketing or raising money or whatever because I am already the greatest businessperson in the entire history of the planet and I've forgotten more about marketing than you'll ever know. Besides that I'm super, super busy and important, and I've got so much money that I could wipe my ass with hundred dollar bills every day for the rest of my life and I'd still have more money than almost everyone on the planet, including you, since the last time I checked you haven't exactly been setting the world on fire as a venture capitalist.

But I digress.

Anyway, Guy is craven enough that he doesn't really care whether I read his book or not. As he put it to me, all he wants is a famous name to put on the cover, and pretty much everyone else turned him down and so he had to resort to calling me, and so fine, I let him beg a little bit and then I made him do some humiliating things like stand on one leg for half an hour and jump up and down and make strange noises, and then I said, Okay, okay, enough already, you total freak, I'll write you something.

So this is it--my official endorsement. Reality Bites is by far the best book ever written about the Valley. It's an important and necessary work, one that should be required reading in every business school in the country. I wish this book had been around when I was starting Apple in my garage back in 1976. I'm sure I wouldn't have read it, but still it would have been nice if it had been around back then to help out all those other people who wanted to start companies but couldn't figure out some of the more subtle aspects of business, like the fact that you need to charge more money for your products than it costs you to make them. That's a really super important lesson, yet one that so many people overlook, especially here in the Valley. Anyway, if these incredibly super-obvious things aren't already super-obvious to you, then you probably need to read a book like this and have someone like Guy Kawasaki teach you how to start a business, in terms that a child could understand.

And now I'm thinking about motorcycles again. Dammit! Namaste, poorly informed wannabe business people. I honor the place where your imbecilic gaze and my incredibly wise words become one. Much love. Peace out.

Fake Steve Jobs

July, 2008

(02/24/09 09:00 AM)

To CEOs Cutting Budgets: "Cheap is Expensive" . What a dilemma! You are asked to reduce budget, cut costs, reduce expenses. However, you need your BEST to gain market share, compete for customer dollars and emerge from the recession as a winner. You need the best employees, technology, service, partners, vendors, and agencies so you can outsmart and out-execute competition. You need the best to drive demand when marketing rules are being reinvented by customer conversations. You need the best because, more than ever before, the quality of your inside is visible to the outside, and that market is judging with their wallets.You’ve been reading (perhaps experiencing) about recent company layoffs. I’m guessing most companies are making lay off decision based on roles the business needs, but also employee performance. It would seem obvious that every company wants to keep their best people. Although I’ve heard of companies that offer voluntary attrition with a healthy severance package. You know who takes that package? The best employees. What’s left at that company? Well…fewer of those best employees. Again, the quality of your inside is visible to your outside. The quality of a company is a function of the quality of people it keeps. At Bazaarvoice, we go to great lengths to hire the best employees, and it has made a significant difference to our performance, which is a function of the performance we deliver for our clients. But imagine if we didn’t hire the best. Imagine if we hired the cheapest employees, or had no discipline in our hiring... (02/24/09 09:00 AM)

Is Your Marketing Head in the Sand?. It seems most marketers, at times like this, are retrenching and burying themselves ‘in what they know’. Or they're being asked to. Managers are afraid to tee up new social marketing ideas to senior execs, since "6 programs just got cut". The CFO is asking to cut any marketing that can not be proven to be accretive to current ROI figures. That’s all understandable, but now is not the time to bury your head in the sand, for your career or for your business. Three reasons why: Assume everyone else is doing that (burying heads in the sand). Don’t you (as a person and business) want to stand out and differentiate? Don’t you want to go where your competitor is not? Don’t you want to be stronger and smarter than competition with social marketing activities as we come out of this recession? Aren’t customers even MORE wary of traditional marketing and advertising, turning to each other more for authentic advice. User generated content is growing at times like this – in both creation and consumption. 8 out of 10 shoppers consulted reviews before buying their holiday gifts. 70% of Twitter accounts were created in 2008. Facebook is expected to grow to 200M (from 150M users) by the end of this year. And I’ve seen no slow down in customers posting user generated content through our clients.Don’t fall back when the rest of the market is moving forward. Take this opportunity to take advantage of sleeping competitors. Be the light for... (02/24/09 09:00 AM)

Virgin's socially good businesses. Virgin offers a great case study of a company that's seeking ways to align inputs and outputs with social good to create both competitive and societal advantage. They're making an active effort to not only run more sustainable businesses, but... (02/09/09 09:00 PM)

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FASOF.

FASOF, WTF is FASOF you might say.

FASOF is simple Funny Ass Shit on Friday...

Anyway, it goes a bit like this (actual foreward text stolen from: http://blog.futurelab.net/2008/10/reality_check_checklist_the_be.html)

The Best Foreword In the History of Man

You know what I think about whenever I hear the name Guy Kawasaki? Motorcycles. It's true. It's the first thing I think about when I hear his name, even though I've been told again and again that Guy actually has nothing to do with motorcycles. So then I try not to think about motorcycles, but come on, the dude's name is Kawasaki. What else are you going to think about? And don't say Vietnam because that is not cool, people. Not cool at all. Guy was just a friggin kid when all that shit was going down. Anyway, since Guy is not a motorcycle designer, and also no longer a member of the Viet Cong, I try to think about something else, and usually what I think about is the fact that he worked for me at Apple back in the Eighties. To be honest he didn't make much of an impression on me back in those days, and I didn't really remember anything about him, but I asked HR to pull his records and apparently the only notes we have on him are that he had a habit of cutting the line in the cafeteria and that a lot of people did not like him.
Anyway, Guy worked here for about fifteen minutes but he's been dining out on that for the past twenty years, and whatever, more power to him. His big claim to fame was that he created this notion of technology evangelism and he created this huge community of weirdo Apple fanboys who would camp out overnight to get our products and who would attack anyone who dared to criticize Apple. To this day these freako Apple kooks still worship me like a god and never let me have a moment of peace or privacy. They steal license plates from my car. Some even show up outside my house hoping to catch a glimpse of me as I drive through the gate. Basically, they've made my life a living hell.

So, um, thanks, Guy Kawasaki. Thanks a friggin million for that. Great job. I mean it. You dick.

So what is Guy's new book about? To be honest, I have no idea. I didn't read it. I didn't even pretend to read it. I told Guy, Dude, look, I don't read books, okay? Books are a technology of the last century. If you want to make your book into a movie, or a podcast, and if you want to download that video or audio content onto a totally sweet iPod or iPhone, then maybe you will have created some modern content that I will consume, although, to be honest, probably not even then because I don't need to hear your frigtarded ideas about startups or marketing or raising money or whatever because I am already the greatest businessperson in the entire history of the planet and I've forgotten more about marketing than you'll ever know. Besides that I'm super, super busy and important, and I've got so much money that I could wipe my ass with hundred dollar bills every day for the rest of my life and I'd still have more money than almost everyone on the planet, including you, since the last time I checked you haven't exactly been setting the world on fire as a venture capitalist.

But I digress.

Anyway, Guy is craven enough that he doesn't really care whether I read his book or not. As he put it to me, all he wants is a famous name to put on the cover, and pretty much everyone else turned him down and so he had to resort to calling me, and so fine, I let him beg a little bit and then I made him do some humiliating things like stand on one leg for half an hour and jump up and down and make strange noises, and then I said, Okay, okay, enough already, you total freak, I'll write you something.

So this is it--my official endorsement. Reality Bites is by far the best book ever written about the Valley. It's an important and necessary work, one that should be required reading in every business school in the country. I wish this book had been around when I was starting Apple in my garage back in 1976. I'm sure I wouldn't have read it, but still it would have been nice if it had been around back then to help out all those other people who wanted to start companies but couldn't figure out some of the more subtle aspects of business, like the fact that you need to charge more money for your products than it costs you to make them. That's a really super important lesson, yet one that so many people overlook, especially here in the Valley. Anyway, if these incredibly super-obvious things aren't already super-obvious to you, then you probably need to read a book like this and have someone like Guy Kawasaki teach you how to start a business, in terms that a child could understand.

And now I'm thinking about motorcycles again. Dammit! Namaste, poorly informed wannabe business people. I honor the place where your imbecilic gaze and my incredibly wise words become one. Much love. Peace out.

Fake Steve Jobs

July, 2008

(10/31/08 09:00 PM)

Which Proposal Would You Rather Evaluate?.

What do you see when you review your own proposals with an eye toward how they actually look (as opposed to how they read)? Do you have page after page of text without anything to break up lengthy series of paragraphs? How enticing can that be to the real reviewers who are going to decide whether or not your proposal will make the cut? Reading a proposal is not like reading a fascinating book. Because the language and content of a proposal is often dry and boring, you need to do whatever you can to get reviewers' attention and to make them want to keep reading. One of the best ways to do this is through the use of relevant and attractive graphics.

Some time ago, my friend Heidi wrote this post on "Getting Started With Proposal Graphics." She gives some good pointers about how to think about and use graphics in proposals even if you are not sure exactly what graphics you are going to use.

Now The Proposal Guys blog has an interview with the principal of a graphics design firm that specializes in proposal graphics. Years ago, such firms probably didn't even exist. But these days, we often have a limited number of pages in which to tell our proposal story and increased competition for funding. Thus, we need every edge we can get. And good proposal graphics in combination with a well-written proposal can give us that edge.

One of the things that I like best about this article is the graphic at the very top -- "which proposal would you rather evaluate?" If this doesn't make a compelling case for the use of graphics in proposals, I'm not sure what does.

So get out your crayons..

(04/18/08 09:01 AM)

TechnoMarketing on Marketing Matters Live! Today.

If you've got a free hour from 9-10 PST today, January 9th, we'll be discussing TechnoMarketing on the AMA Radio show Marketing Matters Live! on WSRadio.

David Kinard is your host and it promises to be a great show! We'll be discussing technology tools in marketing and what's next for marketers. Fun stuff!

The world of marketing as we know it is rapidly changing all around us. Engaging your customers through the newest media vehicles such as social media, customer communities, blogs, RSS, and podcasts requires a solid foundation steeped in customer understanding, marketing planning and technological prowess. The challenges marketers face today are often compounded by the sheer volume of new media channels and the depth of expertise required to execute well in each channel.

When you listen in, you will:

* Increase your knowledge of terminology surrounding the newest technology-centric marketing tools
* Acquire a better understanding of the most popular technology-driven marketing vehicles currently in use and on the horizon
* Begin to identify which technology-centric marketing vehicles will work for your customer base and pair those up with your existing marketing strategy

Who should listen in:

* Sales and Marketing Executives of any size organization
* Marketing directors responsible for digital or integrated marketing strategy
* Anyone involved in customer-facing internet initiatives with their company or clients
* Ad agency media directors looking for a competitive edge for clients

If you'd like 2 days worth of TechnoMarketing, check into the AMA training series: TechnoMarketing: Using the Tools and Technology of Tomorrow to Reach Your Customers Today

(04/04/08 09:00 PM)

Private Bid Notification Services.

In addition to the government's bid notification services from FedBizOpps and Grants.gov, there are many private firms that provide these types of services. You can find some of these firms by doing a Google search on phrases such as "find RFPs" and "bid notification."

Although you have to pay for it, there are several advantages to using a private bid notification service:

Many of these services can also provide you with information on solicitations issued by state and local governments. While more and more state and local governments are putting their bid opportunities on the Internet, not all of them have geared up to do this.
Since FedBizOpps and Grants.gov may not cover all all bureaus and departments within each federal agency, you may be able to get access to these bureaus' bid opportunities via a private service rather than having to search for them by going to individual websites.
If you are interested in seeing bid opportunities at two or three levels -- federal, state and/or local -- you can may be able to receive these opportunities via daily e-mails or through online access. This can be a real time-saver.

One of the private serices that has been around for a long time is Bidnet (see clip below), which offers customizable packages to meet your specific needs and interests. However, since Bidnet is only one of many private services, it will probably be worth your while to research and compare these services with respect to their prices and offerings.

clipped from bidnet.com

With BidNet, you will have access to Government Bids from thousands of Federal, State and Local agencies, and see bid opportunities you won't find anywhere else. Our diverse network of agencies will give you the competitive intelligence needed to compete effectively for the nation's largest buyer of goods and services - governments across the nation and right in your hometown.

(04/02/08 09:02 AM)

Sole Source Contracts.

Everyone likes a sole-source contract when their company gets one, but we don't like them too much when they are given to other companies. When other companies get them, it's unfair; when our company gets one, it's a good thing.

So what's a sole source contract, you ask? Well, according to the Federal Acquisition Regulations, sole-source contracting can occur "when the supplies or services required by the agency are available from only one responsible source." That means, basically, that an agency can contract with a company without any competition. There are a few in's and out's to this -- you can read about them here.

I bring this up because I just got finished doing a quick sole source proposal for one of my clients. In this case, the federal agency decided that it needed to have a particular task done, and that the task could only be performed by two people that used to work there. My client had marketed to this agency, and it was "decided" that their company could hire these two people as consultants to perform the work. So the agency issued an RFP to my client, which no other company received. My client then had to respond to this RFP so that the agency would have the proper paperwork to award them the contract.

Fair? Not really. But of course it happens all the time. Most of the time we only hear about it when there is some type of investigation into possible improper practices and the media gets hold of it. But in reality, lots of companies receive sole source contracts. In many cases, it's just a matter of marketing and knowing the right people in an agency. In other cases, there is really only one responsible source out there, or there is a particularly urgent need for a product or service (another way that agencies can justify a sole source contract).

That's the lesson (or rant) for today.

(03/01/08 09:01 AM)

Sole Source Contracts.

That's the lesson (or rant) for today.

(02/21/08 09:01 PM)

Prioritizing Marketers Top Priorities. This morning I got a research brief from Mediapost summarizing the findings from the Marketing Effectiveness Networking Group (MENG) and Anderson Aanlytics study. This study surveyed marketing executives to identify key trends and strategies of effective marketing. The subject line of the email said: "Marketing Execs Say Basics Are Most Important in 2008". By "basics" I thought they meant strategies such as becoming measurement-oriented, shifting ad portfolio, investing in email infrastructure, build operational data warehouse, and improve web site. However the 'basics' by definition from this study were more customer-centric and more concepts and objectives rather than strategies. And unfortunately for most companies, they're not all that 'basic' in achieving success. 60% of marketing executives said the following 'marketing basics' were important: Customer satisfaction Customer retention Segmentation Brand loyalty ROI I have a copy of the study. To be clear, the study asked marketing executives to choose from over 60 concepts or buzzwords (such as the 5 above) which were then categorized. Other categories, in order of votes, included: SEO (by itself) Personalization: concepts include Data mining, CRM, Lead Generation, Personalization, Ecommerce, Competitive Intelligence Green Marketing: Multicultural / Ethic issues. Breakdown of old media Innovative Branding Viral / WOM: concepts include viral, WOM, blogging New Media: concepts include Web 2.0, Mobile, CGM, Long Tail, Social Networking Macro Economics Tech Strategy Outsourcing Social Issues Other Now, as a marketer, if I participated in this study I may have answered the same way. After all, the 'marketing basics' are overarching objectives. What... (01/02/08 09:00 AM)

Future of Online Retailing -- Four Predictions. Forrester and Jupiter report that more than 70% of online shoppers seek out user reviews before making a purchase decision. MarketingSherpa reports that 84% of consumers prefer the opinion of other consumers vs. experts. Hundreds of retailers including WalMart, Best Buy, HP, and the Home Depot have followed Amazon’s lead by allowing their consumers to review products in the online channel. Consumers demand social commerce solutions and retailers are driving measurable results. As consumers are presented with increasing choices, channels, and messages, they will continue to turn to peers to discover, research, and make decisions about products and services. Retailers will need to utilize technology and best practices to provide authentic, relevant, and effective social commerce solutions to retain their customers into the future. 1) SOCIAL CONTENT IS GOING MULTI-CHANNEL The future of reviews and social content is going beyond the product page and into other channels such as mobile phones, kiosks, print collateral, online advertising, and social networks. It is clear that consumers rely on social content to make purchasing decision. They will expect to be able to access to this content regardless of channel in order to inform their purchasing process. The retailers that provide this multi-channel access will develop competitive advantages in their markets to attract and retain consumers. Additionally, more retailers will see the value of integrating social commerce with CRM and other “back-end” channels. Retailers will start to leverage social content as a key input into driving decisions in marketing, sales, advertising, customer support, and... (12/09/07 09:01 PM)

Google Should Take the Spectrum and Run. The Big Bang Originally uploaded by CrispyMo Yesterday, the FCC decided to abide by two very important open principles in the upcoming auctions for broadband wireless spectrum in the 700 MHz range. The rules will require that any auction winner build a wireless network that does not discriminate by device or application. In that sense, such a broadband wireless network would be more like the wired Internet than today's closed mobile networks. That's good news for any company or startup who may want to develop hardware or software for any such future network. They won't need the approval of the network operator to do so, just like they can build any Website or Web device today and be fairly sure that it will work for anyone with an Internet connection. Such open rules are good for competition and innovation. There is one caveat: these open-access rules will go into effect only if the FCC receives a minimum bid of $4.6 billion for use of the spectrum. It's a put-up or shut-up condition that the FCC is giving to the tech industry, and Google in particular.Even though Google didn't get all the rules it had asked for (such as requirements that any auction winner resell capacity to other companies on a wholesale basis and allow for open access points into their network), it should bid on the spectrum and put its ideas into action. If it wins the auction, there would be nothing stopping it from wholesaling the spectrum to other... (08/01/07 09:01 PM)

Apple Takes Its Bite of iPhone Mobile Service Fees. iPod Originally uploaded by stublog In the competition to carry the iPhone in Europe, it looks like Vodafone (VOD) is balking at Apple's demands; The Guardian reports:Apple is understood to be demanding that its European mobile phone partners hand over a significant proportion of revenues generated by the iPhone and restrict the content that users can access.The portion of network revenues demanded by Apple is believed to have been behind Vodafone's decision not to sign up as the exclusive partner for the iPhone in the UK. ... The iPhone is expected to launch in November in the UK through O2, in France with Orange and in Germany with T-Mobile.So not only does Apple (AAPL) keep all the revenues from the $500 iPhones, but it gets a cut of the monthly service fees as well. I guess even (most) hard-nosed telecom execs have a hard time saying No to Steve Jobs. But if this report is true, good for Vodafone CEO Arun Sarin for sticking to his guns. Update: Another tidbit about the economics of the relationship between Apple and the mobile carriers. Citigroup analyst Richard Gardner models iPhone revenues for Apple to include the entire $500 average selling price plus a $100 bounty from ATT. (This is from a June 28 note of his). Gardner does not model in any cut of the monthly subscription revenues, however. (The $100 bounty would be more like a typical subsidy). So if Apple is also getting part of ATT's monthly fees, not to... (07/06/07 09:00 PM)

3 Emotions to Drive Execs to Action. Yesterday I was on a panel for a Forrester bootcamp on Social Media. One of the common questions was how to convince senior management to agree to and resource these new emerging channels and marketing strategies. What moves consumers to action? Emotion. It’s not much different than with executives and managers…you just use data to create those emotions! In my experience, there are three emotions I’ve seen drive executive action: Fear – show the competition is having success with a strategy that you are not. I’m putting this first because fear is the biggest motivator in the human psyche. And the first reaction for executives when they see a competitor doing something successful is to react. I’m not suggesting this is always right, but it’s reality. It’s a call to action event. If a competitor is launching an emerging channel strategy, your executives have to decide to do something or nothing. Use this time to drive a recommended strategy. Excitement – show and prove the revenue impact from such a strategy. Changne resistance is typically due to prioritization and predictability. Corporations, and management in them, have a need to drive predictable growth and mitigate risk. Priorities are driven based on familiarity of strategies that drive confident results. Something that can be proved to drive better results and meet or beat forecast excites executives. Pride – most forward-thinking executives want to be first to market, forward thinking, innovative and cutting edge. Some want this because it is right for the company,... (03/22/07 09:01 AM)

Career Tip #12: Take Bigger Risks. If change is not happening in your organization, it’s 99% probable that the company is on the decline. And if you’re the only one who knows this, start preparing your resignation letter now. Executives who land a high level position, play it safe, and clutch onto high salaries, need to be flushed out of corporate America. They have the triple impact of holding back innovation, sucking profits from bonuses, and demotivating great people who eventually leave. And, by definition, these executives reach a plateau. Whether you’re an executive or not, I suggest you take bigger risks to move your career forward (and for fun). Make big plays. Take initiative for change at a strategic level. Bigger risks help your career because you stand out, differentiate, and accomplish great things. Whether you’re an individual contributor or manager, anyone who takes initiatives and risks can become a leader. They are the ones who are break through the next level. Their reputation is lasting and their contributions are recognized and rewarded over the long haul. Plus, the accomplishments create great soundbytes! At Dell I led a small ‘big change’ team. We were responsible for Dell’s consumer CRM strategy, customer centricity, retail competitive strategy, Hispanic marketing, customer segmentation, and other large projects. All of these initiatives were not part of day to day operations. They had to be invented, sold, implemented and finessed into company operations over time. The challenge for each of team member, from a career perspective, was to get the perspective... (01/17/07 09:00 PM)

Badmouthing the competition. A great post from the always great tompeters!... (12/12/06 08:47 AM)

Sole Source Contracts.

That's the lesson (or rant) for today.

(12/12/06 08:42 AM)

Guess what is the top B2B marketing tool?. Us poor B2B marketers...the top three things buyers look for in a product aren't under our direct control...price, service, quality. We can add sizzle to these, but ultimately, the buyer will discern the truth.

So what is our #1 marketing tool? Amazingly it is something we've only had for ten years...our websites. Results of a user survey by ThomasNet were summed this way:

"Of course, competitive pricing, good customer service and high quality are a given, but the next single most important thing buyers mentioned is a detailed, user-friendly Web site. "

The article has lots of other handy tidbits from the survey:

Comments by users like this:
"Provide enough information within their Web site for me to make an educated decision-? comparative product details, listed prices, and list of distributors that I can purchase from if they don't sell direct."

This factual gem:
36% of the time users will seek out new suppliers for a new purchase.

Look at the top two of '10 Things Buyers Look For In a New Supplier'
1. Easy-to-navigate Web sites with accurate, detailed product and pricing information
2. Companies that are easy to find and have a strong Web presence

This shouldn't really be news to us B2B marketers...but after ten years, we may have grown complacent about our websites. From the details of this survey, I say our target audience has become even more discerning and faster to pass on poor (to them) websites. We can't become complacent!

Read more: It's Not Who You Know. It's Who Knows You (07/29/06 02:28 PM)

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