Marketing Articles About Needs

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Off topic: Deadpan humor. Just discovered this really funny site called Deadpan Inc. If you need a work break and have earphones, check it out. In addition to today's episode called Irony, I laughed at New Mexico and Narcoleptic Police Dispatcher. Actually I laughed... (04/08/09 09:01 PM)

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Sales and marketing alignment: tips for getting it right with lead generation. According to the 2008 Miller Heiman Sales Best Practices Study, only 37% of respondents agreed that their sales and marketing organizations are aligned in what their customers want and need. I discussed this disconnect with Bill Golder in the February... (03/04/09 09:00 PM)

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Optimizing webforms to generate more leads through your website. After a talk on lead management, I spoke with several marketers from a company where one said, “We don’t need to qualify our leads because our web forms do the qualifying for us... then we send them to our sales... (02/25/09 09:00 AM)

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To CEOs Cutting Budgets: "Cheap is Expensive" . What a dilemma! You are asked to reduce budget, cut costs, reduce expenses. However, you need your BEST to gain market share, compete for customer dollars and emerge from the recession as a winner. You need the best employees, technology, service, partners, vendors, and agencies so you can outsmart and out-execute competition. You need the best to drive demand when marketing rules are being reinvented by customer conversations. You need the best because, more than ever before, the quality of your inside is visible to the outside, and that market is judging with their wallets.You’ve been reading (perhaps experiencing) about recent company layoffs. I’m guessing most companies are making lay off decision based on roles the business needs, but also employee performance. It would seem obvious that every company wants to keep their best people. Although I’ve heard of companies that offer voluntary attrition with a healthy severance package. You know who takes that package? The best employees. What’s left at that company? Well…fewer of those best employees. Again, the quality of your inside is visible to your outside. The quality of a company is a function of the quality of people it keeps. At Bazaarvoice, we go to great lengths to hire the best employees, and it has made a significant difference to our performance, which is a function of the performance we deliver for our clients. But imagine if we didn’t hire the best. Imagine if we hired the cheapest employees, or had no discipline in our hiring... (02/24/09 09:00 AM)

FASOF.

FASOF, WTF is FASOF you might say.

FASOF is simple Funny Ass Shit on Friday...

So, I have something to add to your FASOF file for today... Check out the foreward to Guy Kawasaki's new book that I just started reading called Reality Check: The Irreverent Guide to Outsmarting, Outmanaging, and Outmarketing Your Competition. It's a great book so far. Even if I've only read the foreward.

Anyway, it goes a bit like this (actual foreward text stolen from: http://blog.futurelab.net/2008/10/reality_check_checklist_the_be.html)

The Best Foreword In the History of Man

The last thing that Dan Lyons (Newsweek columnist and author of Options: The Secret Life of Steve Jobs) wrote as Fake Steve Jobs is Reality Check's foreword. It is, in my opinion, the best foreword in the history of man.

You know what I think about whenever I hear the name Guy Kawasaki? Motorcycles. It's true. It's the first thing I think about when I hear his name, even though I've been told again and again that Guy actually has nothing to do with motorcycles. So then I try not to think about motorcycles, but come on, the dude's name is Kawasaki. What else are you going to think about? And don't say Vietnam because that is not cool, people. Not cool at all. Guy was just a friggin kid when all that shit was going down. Anyway, since Guy is not a motorcycle designer, and also no longer a member of the Viet Cong, I try to think about something else, and usually what I think about is the fact that he worked for me at Apple back in the Eighties. To be honest he didn't make much of an impression on me back in those days, and I didn't really remember anything about him, but I asked HR to pull his records and apparently the only notes we have on him are that he had a habit of cutting the line in the cafeteria and that a lot of people did not like him.
Anyway, Guy worked here for about fifteen minutes but he's been dining out on that for the past twenty years, and whatever, more power to him. His big claim to fame was that he created this notion of technology evangelism and he created this huge community of weirdo Apple fanboys who would camp out overnight to get our products and who would attack anyone who dared to criticize Apple. To this day these freako Apple kooks still worship me like a god and never let me have a moment of peace or privacy. They steal license plates from my car. Some even show up outside my house hoping to catch a glimpse of me as I drive through the gate. Basically, they've made my life a living hell.

So, um, thanks, Guy Kawasaki. Thanks a friggin million for that. Great job. I mean it. You dick.

So what is Guy's new book about? To be honest, I have no idea. I didn't read it. I didn't even pretend to read it. I told Guy, Dude, look, I don't read books, okay? Books are a technology of the last century. If you want to make your book into a movie, or a podcast, and if you want to download that video or audio content onto a totally sweet iPod or iPhone, then maybe you will have created some modern content that I will consume, although, to be honest, probably not even then because I don't need to hear your frigtarded ideas about startups or marketing or raising money or whatever because I am already the greatest businessperson in the entire history of the planet and I've forgotten more about marketing than you'll ever know. Besides that I'm super, super busy and important, and I've got so much money that I could wipe my ass with hundred dollar bills every day for the rest of my life and I'd still have more money than almost everyone on the planet, including you, since the last time I checked you haven't exactly been setting the world on fire as a venture capitalist.

But I digress.

Anyway, Guy is craven enough that he doesn't really care whether I read his book or not. As he put it to me, all he wants is a famous name to put on the cover, and pretty much everyone else turned him down and so he had to resort to calling me, and so fine, I let him beg a little bit and then I made him do some humiliating things like stand on one leg for half an hour and jump up and down and make strange noises, and then I said, Okay, okay, enough already, you total freak, I'll write you something.

So this is it--my official endorsement. Reality Bites is by far the best book ever written about the Valley. It's an important and necessary work, one that should be required reading in every business school in the country. I wish this book had been around when I was starting Apple in my garage back in 1976. I'm sure I wouldn't have read it, but still it would have been nice if it had been around back then to help out all those other people who wanted to start companies but couldn't figure out some of the more subtle aspects of business, like the fact that you need to charge more money for your products than it costs you to make them. That's a really super important lesson, yet one that so many people overlook, especially here in the Valley. Anyway, if these incredibly super-obvious things aren't already super-obvious to you, then you probably need to read a book like this and have someone like Guy Kawasaki teach you how to start a business, in terms that a child could understand.

And now I'm thinking about motorcycles again. Dammit! Namaste, poorly informed wannabe business people. I honor the place where your imbecilic gaze and my incredibly wise words become one. Much love. Peace out.

Fake Steve Jobs

July, 2008

(02/24/09 09:00 AM)

8 Tips for Selling Social Marketing to CFOs. Marketers are usually challenged to justify word of mouth social media marketing programs to the finance department. With economic challenges ahead, your job doesn’t get easier. As someone who’s focuses on both creative and measurement, and as Interim CFO at Bazaarvoice, I started thinking more about the question of what marketers need to sell CFOs on the social marketing opportunity. Ultimately everything comes down to the bottom line – drive revenue, margin or costs down – but every marketing strategy has a different familiarity, timeline to ROI, or measurements that have to tie back to the P&L. So the approach to start, grow and sustain social marketing through the eyes of the finance department will differ from doing business as usual. And the justification needs to span beyond the numbers to get the entire management team to understand the ‘ecosystem’ effect of how customers make purchase decisions in a networked world.I posed a question on LinkediN question to my marketing peers and colleagues: With the economic downturn, how will you convince the CFO that "social" marketing is a priority?I’ve summarized the 25 answers to the question into these 8 tips: Provide financial leaders with hard facts—give numbers representing the anticipated dollar value of social media marketing compared to its cost (ex: anticipated ROI) for your company, cite research on the proven effectiveness of social media (ex: reviews/testimonials turn potential customers into actual customers, which is crucial, especially during an economic downturn) and emphasize that a company should always aim to... (02/24/09 09:00 AM)

Social Marketing Operations Software Ideas -- The SMO "Wish List". Let's consider how businesses are run. Businesses are made up of process, policies, people and technologies. Results of anything are analyzed on how it impacts the P&L, in an effort to increase the predictability of results. Efficiency is measured and improved, with practices such as Six Sigma. Prioritization is ruthless as everyone has more to do in a growing (or struggling) company. People have objectives, goals and processes to follow. They have daily activities that they report on to management, and dashboards with metrics they are responsible for. There are actions, owners, and deadlines. And accountability is a must. People are rewarded on progress and impact. That is the DNA of most corporations.From my observation, this 'DNA' of measurement and operational management is not manifested in most social marketing circles of discussion. I'm on a hunt for them and am posting to this blog and Twitter account on this topic.There are great thoughts from friends like Peter Kim, Jeremiah Owyang, and Charlene Li / Josh Bernoff ("Groundswell"). Yet I still think we're skimming the surface for what companies need on the inside to better manage their social activities on the outside. If anything is going to be sustained inside a business -- including social marketing -- it has to be grown, maximized and optimized. You need process, policies, people and tools/technologies to do that. If you're managing social marketing for yourself or your business, the biggest challenge is where to spend your time, how to maximize your time, and how... (02/24/09 09:00 AM)

Social media: It's all about risk, resources and rewards..

In countless discussions about social media, digital marketing tools and "what's next," I've determined that it's critical for all marketers to put a framework around their decisions on what tools to use, when to use them and how to get started. I put these decisions into a general "3-R" framework.

Risk: What's your tolerance?
Whether you're catapulting your brand into the social media sphere by simultaneously starting a blog, moderating a customer community and twittering, or if you're simply monitoring social media to get a glimpse of how the world sees you, there's a certain modicum of risk involved. You need to determine how much risk you're willing to take.

Social-media risk can manifest in the following ways:
> Exposure to issues that you'd rather not confront in a Web-based public forum.
> Suppliers and competitors watching your every move and your every flaw.
> Legal ramifications of customers commenting on bugs, defects, recalls, etc.
> Sharing control of your finely crafted brand message with passionate, yet misguided, fans.

Organizations that are ethical, honest, have strong brands and a strong sense of self will prevail and enjoy a low-risk environment in their social media endeavors. However, if your organization is secretive, insecure and does things you wouldn't tell your mother about, then you'll likely find there's simply too much risk for you in social media.

Resources: Do you have them?
This is probably the number one question I hear: "What does it take to do this stuff (blogging, social media, podcasts, etc.)?" For most companies, the cost of technical resources is the least of their worries. In fact, a majority of marketers who deploy social-media campaigns find it's the least expensive part of their budget. It's much more important to have the right people in place to help with your social media efforts. Whether that's a knowledgeable person in-house or a paid consultant, human resources are the most important aspect of putting social media to work in your organization.

Rewards: What do you expect?
Let's be serious. The only reason we're in marketing is to pursue capitalistic rewards. If we really want to pursue social media as part of our marketing - with low risk and few resources - we can certainly have at it. In the final analysis, however, we need to show substantial rewards in order to make it worth our while.

The ROI of social media depends on your overall goals. Most marketers define social-media rewards in the following ways:
> An increase in Website page views from social media sources.
> A larger network of customers and fans on social networking sites.
> Growth in your prospect email database.
> Increased conversation about your company on the Internet.

When considering social media as a component of your marketing mix, remember the three R's: risks, resources and rewards. By vetting your plans against these criteria and asking the right questions, you'll be on the path to social-media success.

(02/24/09 09:00 AM)

The Ryder Cup of Word of Mouth. Sean Moffitt at Agent Wildfire, author of blog Buzz Canuck, just published a list of top 23 U.S. Word of Mouth bloggers. As described by Sean..."...these broad-minded bloggers and company heads have distinguished themselves by trying to understand how ideas spread, online and offline, through a range of different strategies and tactics. In my opinion, they are much closer to the purpose and benefits of web 2.0, co-creation, social networks and other web, cultural and social phenomenon."I tip my hat to him for adding me to the list. I'm honored to be among this group. And I need to work on fulfilling this honor by keeping up on this blog, though these days I do a lot of blogging on Social Commerce and WOM on Bazaarblog.Here's his list of the USA Team:1. Jackie Huba/Ben McConnell - Church of the Customer (Austin, Texas)2. Andy Sernovitz - Damn! I Wish I Thought of That! (Chicago, Illinois)3. Pete Blackshaw - CGM (4. Jim Nail - Cymfony5. Ed Keller - Keller Fay6. Jeremiah Owyang - Web Strategist7. Rohit Bhargarva - Influential Marketing8. Owen Mack - CoBrandIt9. Walter Karl - WOM Study10. Fred Reichheld - Net Promoter - Boston11. Max Kalehoff - Attention Max12. Oliver Blanchard - Brand Builder13. Charlene Li - Groundswell14. Sam Decker15. Joseph Jaffe16. John Moore - Brand Autopsy (Austin, Texas)17. Peter Kim, Being Peter Kim (Austin, Texas)18. Mack Collier - The Viral Garden19. Spike Jones - Brains on Fire20. Ron McDaniel - Buzzoodle21.John Jantsch - Duct Tape Marketing22. Kim Proctor -... (02/24/09 09:00 AM)

The 5 Stars of a "Rockstar" Employee. When you say an employee is a “rockstar” you are saying they will have a great future. They are excelling in their job – that’s a given – but to be a rockstar is to say their career is expected to shoot up like a rockstar’s record on the charts! They will scale, and are competent and trusted enough to do well in almost any job. Obviously you want to be a rockstar and you want to hire a rockstar. So what does a rockstar look like? How do you interview for them?On the plane to San Jose this week I started thinking about this, as we’re doing a lot of hiring at Bazaarvoice. In my career I’ve worked with hundreds of people, interviewed a few hundred, and hired over 100 people. A minority of these folks (say 10%) were rockstars, a minority I’d never hire or want to work with (another 10%), and the rest are in the middle. From my perspective, these are the characteristics I saw in the top 10% whom I’d be honored to work with anytime. The 5 stars of a rockstar…1) InitiativeTo me, maybe because I see what entrepreneurialism and change leadership can do for an organization, this is the most important characteristic. I’ve posted on this before with my 12 career tips, about taking initiative outside your "triangle" and taking bigger risks.Rockstars must have initiative because someday they will call the shots, and as such they need to be trusted to uncover what... (02/24/09 09:00 AM)

New Event! What's Your Marketing Stimulus Plan?.

I've just launched the first of a series of marketing, thought leaderships and social media events that I'll be running in Wisconsin in 2009. If you're up for some 'marketing stimulus', I recommend that you check out this program!

The MarketingSavant Group invites you to attend the Marketing Stimulus Plan Boot-Camp, a one-day in-depth workshop that will jumpstart or revitalize your marketing efforts in these tough times. The best companies don't cut marketing spend in a downturn, they do the opposite. They know that even the toughest market conditions still provide plenty of opportunity.

Attend this one-day workshop to refine and revitalize your marketing strategy to help you swim upstream during the recession and position your company for long-term success.

Who: The MarketingSavant Group
What: What's Your Marketing Stimulus Plan? Workshop
When: January 27th, 2009 from 8:30 to 4:45
Where: De Pere, WI at the F.K. Bemis Center - St. Norbert College
How Much: $295 early reg / $395 after 1/9/09
Where do I Sign Up: At the Eventbrite website

Marketing managers, sales professionals, business owners, and executives within small to medium sized companies responsible for sustaining profitability and striving growth in a downturn will learn how to:

* Develop a road map for putting frugal, ethical and effective marketing strategies in place immediately
* Understand how new approaches in digital and social media marketing can catapult your company into new market opportunities
* Adapt your marketing spend for today's unpredictable economy
* Adjust prices and promotions without sacrificing market share or brand image
* Focus on accountability and obtaining measurable results from your investments
* Improve strategic and tactical planning with marketing ROI techniques and tools
* Manage your marketing budget and collaborate CFO and CEO

It's been said that "Every adversity carries a seed of equal or greater benefit." This program will help you and your business find the silver lining in those dark clouds by adopting creative, compelling, and low-cost/high-return marketing strategies. We'll discuss and learn new ways to devise new strategies to overcome economic turmoil, and execute new tactics to win, sustain and grow new business.
Bonus Item for Attendees:

All attendees will receive a copy of Marketing in a Downturn: Recession-Proof Strategies for Smart Marketers, a 90-page e-book featuring over 25 interviews with leading marketers, consultants, managers and business owners sharing their most effective marketing strategies for remaining profitable and sustaining growth during a downturn.

Who Should Attend?
* Marketing and communications professionals
* Small business owners
* Channel and brand managers
* Entrepreneurs and start-up managers
* Advertising and public relations professionals seeking new client solutions

You'll Walk Away With:

* Dozens of low-cost and effective ideas that you can implement immediately to jumpstart your marketing in the recession of 2009
* The tools, templates and action plans you'll need to succeed in the world of digital and social media marketing
* An idea packed e-book, Marketing in a Downturn: Recession-Proof Marketing Strategies for Smart Marketers, on how to make the most of your marketing in a recession

Register Now at Eventbrite

(02/24/09 09:00 AM)

Social Media Marketing Best Practice Tip.

I'm fond of saying that social media doesn't have 'best practices' per se, we just have 'current practices'. Those things that we know are working right now with very, very limited play in a real market. That said, I see that Mitch Joel, Six Pixels of Separation, has started a blog meme on pulling together the best practices and has challenged bloggers to write one post. I also see that Toby has already contributed some outstanding insights. Here's my take

Social Media Best Practice Tip:

Alignment: Yes, that's it. Alignment. If your organization is considering (or is well on their way) pursuing social media in your tactical marketing plans. It (social media) MUST be in complete alignment with your strategy and differentiator as an organization and in complete alignment with what you're already doing in your marketing plan.

Strategic & Differentiation Alignment:
If you've not yet read Seth Godin's book, Meatball Sundae, I highly recommend you check it out. In a nutshell, it gets after this very issue. If you're in charge of marketing for any organization that does not (and is not likely to in the future) embody openness, sharing, trust and all of those things that are required in a customer-owns-your-brand world that is social media, this might not be a strategic fit for you. Should you change, perhaps, but that's not the issue here. Just as I would rarely advise a B2B startup client to advertise on network television, there are some companies that aren't going to align on social media. One last thing - even though your company has some aligning characteristics...if your legal department doesn't, your social media marketing plan may have a hard time getting off the ground. I'm just sayin'...

Marketing Plan Alignment:
This one's a bit easier, but still a challenge, and we're still talking about alignment. If you decide to setup a Twitter account because it's cool, but you're not blogging and you're expecting things to just explode for you, that's unrealistic (but, you already knew that...) You need to align social media vehicles with that you're already doing and plan appropriately for their launch. If you have a customer database but you've never sent an email, maybe do that first...then put up the videos, then email your customers again, then get the blog going, then seed you customers with that and get the real conversation going... I'm still bullish on data and collecting it on prospects and customers (RSS subscribers and video viewers are not success metrics in the end) and employing that data in your marketing and social media efforts.

[UPDATE] One more thing... This 'social media thing' is new, and it's not...you know what I mean...right? Well, here's what I mean. Companies that do well in social media are those same types of organizations with the criteria identified by Jim Collins in Good to Great. They would meet the test of social media readiness. Examples of that criteria include: humility, acting as a servant leader, being able to accept brutal honesty, availability, a willingness to share credit (ideally, give full credit to others) and take sole responsibility and blame for failures.

(02/24/09 09:00 AM)

Third-party credibility ain't what it used to be.

It used to be that we'd get the Good Housekeeping seal of approval and we'd dine out on that for months, even years to come. There was a time when the JD Power reports on "initial quality" (whatever the hell that really is) would be something that we could build an entire ad campaign around. Many of us can remember that industry certification, award or something similar, like ISO certification, that somehow gave us credibility beyond our wildest dreams.

Those days are quickly showing up more in our corporate rear-view mirrors than in our forward-looking headlights. In fact, I predict that the day where we look on those awards with disdain, or at least indifference, is much closer than most companies would like to think. In fact, the shift from industrial and commercial third-party credibility, established back in the 40's & 50's, as the gold standard for credibility and validation to a much more personal, peer-based standard of validation is happing right under the noses of a majority of companies in all manner of industries.

It's also happening in the financial sector where you have a number of rating agencies that give AAA, AA and other ratings to financial institutions and commercial enterprises that are increasingly "bought and paid for" and "shopped around" rather than earned through objective review and stringent standards.

The currency of credibility in the marketplace has always been customer satisfaction, and customers have always voted with their dollars and their feet. However, the day is nearly here where those customers will completely usurp the power of the ratings firms, award givers and other long-held institutions of credibility.

In a world where customer trust in fleeting and costs real, tangible dollars (according to this excellent post by Ted Mininni), we all need to be on our toes when it comes to building, maintaining and growing the level of trust and credibility that we have with our customers. After all, it's their peer-to-peer third party rating of our company that will be the ultimate in credibility currency for the future.

(02/24/09 09:00 AM)

Share Your Politics.

In every presentation and seminar, I'm always telling folks that they need to put the ShareThis button on their sites (notice, I still don't have it on mine..what a slacker). Well, if your is a site that covers political topics (I wish I could, but refrain...), then here's another reason.

ShareThis is now tracking political content shares. Needless to say, Sarah Palin is a hot topic!

(02/24/09 09:00 AM)

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