"This offer is good but can you guarantee it?"
Why write a guarantee for your product or service? It reduces the
risk in the eyes of your customers, enough to turn a cynical
customer into a convinced customer.
So, what makes a good guarantee? Besides the obvious, "I guarantee
it," strong guarantees include elements that not only ease the
customers' fears but also reinforce your offer. Before you put
your guarantee in writing, here are some tips to keep in mind.
- Emphasize the benefit in each guarantee. Say you're selling an
energy supplement. Write a statement saying, "If you're not drinking
less coffee, skipping down the street, or simply more energetic
after thirty days, just ask for your money back."
- Offer objects other than money. If you simply can't afford to
return your customers' money or hesitant to offer that type of
guarantee, offer to correct the problem at no additional charge.
Send them another product. Contribute to the charity of their
choice, in their name of course. Use your imagination and think of
ways you can ease your customer's fears.
- I'm sure you've heard of the 30-day guarantee. Have you ever
considered giving a 60-day, 90-day, or even a 1-year guarantee? When
you offer longer terms, you take on more risk. When you take on more
risk, your guarantee becomes stronger. A strong guarantee =
- After you've finished laying out your guarantee, don't forget to
restate your main offer. This is also a great place to include write
another call-to-action phase. Ask for their business right after
you've dissolved their reluctance.
Now, let's think about what type of guarantee should you have.
Before you decide which guarantee is right for you, think like your
customer. Why aren't they buying? Are they worried about price?
Afraid the product isn't exactly what they're looking for? Afraid
the project won't be completed on time?
Guarantees fall into five very overlapping categories:
- The Money-back guarantee – This ensures that you customers won't
waste their time or money. It also protects customers if the product
breaks or fails. You can also offer a prorated money back guarantee
after the originally guarantee's terms have lapsed.
- The Satisfaction guarantee – This ensures that your customer will
be and remain happy with your service or product. This promises your
customer happiness with the benefits your services.
- Price protection guarantee – This can either lock in the price,
ensuring the price and payment terms won't change or increase --
think life insurance. Alternatively, ensure that they won't find a
lower price – think office supply superstores.
- On-time guarantee – This helps subdue the fears in time-crunched
patrons. Businesses like printers, car repair shops, and cable
companies could benefit from this type of guarantee.
- Absolutely No Question Asked guarantee – This can be applied
towards anything. A major problem: You'll probably never learn your
weak spots, if you never have the opportunity to ask questions.
Include a guarantee in your next copywriting project. Whether you're
writing web copy, a brochure, or a sales letter, a strong guarantee
will dissolve your customers' reluctance and help spur sales. I
Vanessa Selene Williams is an independent writer for businesses and
corporation. To learn more about her, visit her online at
http://corporate.vswilliams.com or email her at firstname.lastname@example.org